Installation, Training & After-Sales Service

Installation, Training & After-Sales Service

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Installation, Training & After-Sales Service

Our service process covers five key stages before and after equipment delivery: pre-delivery preparation,

on-site installation and commissioning, acceptance and sign-off, technical training, and ongoing after-sales support.

Each stage is closely coordinated to help ensure a smooth transition from delivery to stable equipment operation.

Pre-Delivery Preparation

Before shipment, the factory completes the necessary inspections and documentation to ensure that the equipment is ready for delivery.

Pre-Shipment Inspection

Before leaving the factory, the equipment undergoes a comprehensive internal inspection in accordance with the applicable technical requirements and quality standards. Relevant supply and delivery documentation, factory inspection reports, certificates of conformity, and other required documents are prepared and provided with the equipment. A pre-shipment acceptance inspection can also be arranged prior to dispatch.

Relevant delivery documentation is prepared and provided with the equipment, including relevant supply and delivery documentation, factory inspection reports, certificates of conformity, and other required documents. A pre-shipment acceptance inspection can also be arranged before the equipment leaves the factory.

Technical Documentation & Delivery Preparation

A complete set of Chinese technical documentation is prepared for the equipment, including installation manuals, operating manuals, maintenance manuals, packing lists, and other relevant documents. These materials are normally supplied together with the equipment upon delivery.
Special tools, spare parts, and other items required for installation and commissioning are also prepared in advance.

On-Site Installation & Commissioning

After the equipment arrives at the customer’s site, DCT assigns experienced engineers to carry out installation and commissioning.

Before on-site work begins, the customer is required to prepare the necessary utilities and materials in accordance with the agreed site requirements, including electrical power, compressed air, and relevant materials required for testing and commissioning.

Installation & Commissioning

Our engineers install the equipment and carry out commissioning until the system reaches the required operating condition.

All installation and commissioning costs are borne by the supplier. Upon completion of commissioning, detailed inspection and commissioning records are provided.

Acceptance & Sign-Off

Once installation and commissioning have been completed and the equipment meets the agreed requirements, DCT and the customer jointly carry out acceptance in accordance with the contract.
The acceptance process may include equipment unpacking and inventory verification, installation and commissioning checks, and final functional acceptance.
Once acceptance has been completed and formally signed off by both parties, the warranty period begins.

Technical Training

Technical training is carried out during the installation and commissioning stage to ensure that the customer’s personnel can independently operate and maintain the equipment.
Our engineers provide on-site training for the customer’s technical personnel at no additional charge. Training covers equipment operation, routine maintenance, and basic troubleshooting.
Training continues until the designated personnel are able to operate the equipment independently and competently.

Ongoing After-Sales Support

Our service does not end when the equipment is delivered and put into operation. DCT continues to provide warranty support, maintenance assistance, technical services, and spare parts support throughout the equipment lifecycle.

Long-Term Technical Support

After the warranty period expires, DCT continues to provide long-term technical support and spare parts supply at preferential service rates, helping customers maintain reliable equipment operation with manageable long-term maintenance costs.
Before the warranty period expires, DCT also provides one comprehensive inspection at no additional charge to identify and address potential issues in advance.

Warranty Service

During the warranty period, if equipment failure is caused by a quality-related defect covered by the warranty, DCT provides repair or replacement at no additional charge in accordance with the agreed warranty terms.